The UptownGold.com privacy policy is your guarantee that any personal information you provide to us will remain private. We ask for your personal information so that we can confirm who you are, and provide you with a personal and customized shopping experience. We are committed to keeping your personal information private. Your personal information will never be sold to any third party under any circumstances.
Privacy Commitment
We are committed to protecting your privacy. We promise to keep all the information that you share with us confidential. We only collect personal information from customers in order to process billing, fulfill orders, and provide a personal and customized shopping experience. We do not share your information with any outside parties.
How we use the information we gather When placing an order, you provide your name, mailing address, telephone number, e-mail address and your IP address. For customers paying through PayPal, additional information may be required by PayPal. We collect that information in order to:
Ship your order to you and make sure it’s YOU who places and receives the order; Contact you regarding your order status; Update you on special promotions via email only; Updating Personal Information If the personal information we've gathered from you changes or you no longer desire our service, we will gladly correct, update, or remove any personal data you have previously provided to us. To request a change or removal of your personal information, contact our customer service via the “Contact Us” link. Secure Server When you place an order with us, you will be using our secure server with SSL encryption. Our secure server encrypts all of the personal information you submit to us. The checkout process URL should ALWAYS start with "https://uptowngold.com/...” This helps us to maintain your information secure and confidential. Cookies "Cookies" are small pieces of information that are stored by your browser on your computer hard drive. You must have cookies enabled in order for you to be able to perform many of the general functions on our web site. With cookies enabled, the web site will have the capacity to deliver a more customized and complete shopping experience and to enable the use of our shopping cart. We do not use cookies to store or collect any personal information such as names, addresses, or payment information. If you remove our cookie from your hard drive, you will not be able to complete a search or a purchase on our site. To learn how to enable cookies on your computer, visit the web site that corresponds to the browser you use: Changes in Privacy Policy If we modify this privacy policy, a notice will be posted on our website. Opt Out of Receiving Communications To opt out of receiving communications from us, you can click on the “unsubscribe” link in all our e-mails or by doing the same from our “Unsubscribe” link on our home page. Shopping with Us For your safety and convenience, we accept the following credit cards through You may also pay by mailing your : * Please note that by choosing to mail out your payment, Sales Tax We are located in New York, New York, U.S.A. We are required by law to collect 8.375% sales tax from New York State residents or for purchases delivered within New York. New York sales tax is not applicable to merchandise shipped outside of New York to residents of other states. We do not collect sales tax for other states. Compliance with any state sales or use tax is the responsibility of the customer. Orders are processed on a first-in-first-out basis. Items that are in stock will be shipped within two business days of order confirmation. Orders, which require setting of diamonds or re-sizing, require additional time, which is typically 3-5 business days from date of order. Delivery details: Please note: Guaranteed delivery times of UPS/FedEx* * Please note: unlike UPS/FedEx, USPS does NOT Guarantee delivery times The customer will be notified of any delays via e-mail. If an item is out of stock, Images The images featured on this website may have been altered, reduced or enlarged and are intended only to represent the general design and appearance of the item. They are not necessarily actual, full size pictures of our merchandise, as photos may be enlarged or reduced according to the format of the page. They are not intended as an actual picture of the piece that will be shipped. Please refer to the description of the item. All pictures on www.UptownGold.com pages are the sole property of UptownGold.com. It is illigal to copy, save and/or use any material found on any pages of our website (www.uptowngold.com/...) for purposes other then personal reference to your order or future orders with us. Our material may NOT be used for any business purposes.
Verify your identity for payment authorization;
Payment Options
ONLY:
the shipment of your item will be delayed.
Shipping
to be determined at time of order processing
we will contact the customer with the estimated date of delivery, and refund or
discount may be given if the customer agrees to the delay.
It is our aim to be the premier choice for diamonds and jewelry. Our merchandise carries a limited 15-day warranty, and is guaranteed against defects in manufacturing and workmanship. This warranty does not, however, apply to items subjected to excessive wear, abuse, or physical damage whether accidental or otherwise. Upon acceptance of delivery, insurance and protection of merchandise becomes the sole responsibility of the customer, and we shall not be held liable for any loss, theft, or resulting damages that may subsequently occur. Order Tracking Upon receipt of e-mail with your shipment information, you may track your order at www.fedex.com and www.ups.com depending on the shipping method used. Prior to returning any merchandise, please contact our Return & Exchange Dept. through "Contact Us" Form or by calling us at (800) 951-4753 Mon.-Fri. 9am-5pm EST to obtain a Return Authorization Number ( RA#). This number MUST be referenced on all paperwork accompanying your return, and must be marked on the outside of the shipping package. Custom work, special orders (including rings that have been sized), personalized or engraved items cannot be returned. However, we may replace an item, or exchange it for an item of equal value upon agreement with customer. Shipping and handling costs will be refunded only when the return is necessary due to our part, or when the item is defective. Please contact our Customer Service Dept. via "Contact Us" Form if you have any questions concerning repairs or alterations. While we offer only quality merchandise, service or repair might occasionally be necessary. For sizing, alterations or repairs, please contact us with your request. Contacting Us Please mail your correspondences and returns to: UptownG. *** Please note that the Address Name should be Shortened for Security & Insurance purposes. Questions? Contact Us or Call Us : 1(800) 951-4753Warranty Guarantee
Returns & Exchanges
Repairs & Sizing
Privacy Policy
The UptownGold.com privacy policy is your guarantee that any personal information you provide to us will remain private. We ask for your personal information so that we can confirm who you, and provide you with a personal and customized shopping experience. We are committed to keeping your personal information private. Your personal information will never be sold to any third party under any circumstances.
If you have questions about this privacy statement, please contact our customer service department through “Contact Us Form” or by calling Toll Free 1(800) 951-4753.
Mailing Address
21-21 41st Ave
5th Floor
Long Island City, NY 11101
Safe Country List
We will ship to the folowing countries, provided you contact us before purchase to adjust the shipping fees. We no longer offer free shipping to orders outside of USA.
|
|
|
|
|
|
|
|
|
|
|
|
